DEAR DIVISIONAL/BRANCH SECRETARIES/ CIRCLE OFFICE BEARERS,
WE HAVE TAKEN UP ALL THE ISSUES CONNECTED WITH CBS/ CIS WITH THE CPMG, TN ON 15.6.2016 DEMANDING FOR SETTLEMENT AND WE HAVE CONDUCTED DAY LONG DHARNA IN FRONT OF O/O CPMG,TN ON 17.6.2016 PRESSING ON THESE ISSUES.
ON THE DAY OF THE DHARNA, AS PER THE DIRECTIONS OF THE CPMG, TN , WE HAVE MADE DISCUSSIONS WITH THE DPS HQ ON THE ISSUES RAISED. BASED ON THAT REPLY WAS GIVEN BY THE CPMG, TN ON 24.6.2016 ON THE SPECIFIC ISSUES RAISED BY OUR CIRCLE UNION. THE COPY OF THE SAME IS ENCLOSED HEREUNDER.
IN CONNECTION WTH THE ISSUE OF IMPLEMENTATION OF ORDERS OF DTE. ON BUSINESS HOURS , THE CPMG, TN HAS REITERATED AGAIN HIS OWN STAND VIZ. NOT TO IMPLEMENT THE ORDERS WHICH WOULD AFFECT THE PROSPECTIVE BUSINESS OF THE DEPARTMENT AND ALSO HE REPLIED ON 23.6.2016 IN PERSON THAT THE MATTER WAS ALREADY DISCUSSED WITH THE MEMBER (P) AND HE AGREED TO ISSUE CORRIGENDUM TO THE ORDERS OF DTE. VIZ. 7.1.2016.
IN OUR TURN , WE HAVE TAKEN UP THIS MATTER WITH THE GENERAL SECRETARY OF OUR UNION TO REITERATE OUR OWN STAND. THE COPY OF LETTER ADDRESSED BY OUR CIRCLE UNION TO THE GENERAL SECRETARY, WILL BE PUBLISHED IN OUR WEB SITE BY TOMORROW. PL BRING THIS MATTER TO THE NOTICE OF ALL OUR COMRADES IMMEDIATELY. WE HAVE REQUESTED OUR GENERAL SECRETARY TO GO AHEAD WITH THE PROGRAMME ON 30TH OF THIS MONTH AS ALREADY ANNOUNCED BY CHQ.
ACTION POINTS
RELATED TO CBS
Finacle
Point 1: The main base for the non-accessibility of the
Finacle server, is either with the Main server capacity or the programming done
by the Infosys. Bandwidth alone is not the reason for the slowness in Finacle.
So,server as in Railways has to be installed. If necessary post offices across
the country may be divided into four zones and one server for each zone with
inter accessibility may be installed. The bandwidth for single handed and other
S.Os should be increased. To overcome the existing problem additional servers
shall be provided to bear the load.
Reply : Since start of June 2016, performance of
Finacle availability has shown considerable improvement. Option of adding
additional Servers are also examined at Directorate level.
Point 2: From the date of
migration, the Finacle server is not running promptly and takes very much time
in processing even a single transaction.
Reply: Directorate has informed that WAR ROOM
set up at Infosys campus Bangalore will continue to monitor the health of
Finacle. DPS, SK Region Bangalore has been nominated as coordinator from the Department.
Report on inaccessibility/slowness issues is
submitted on daily basis to Directorate for action
Since start of June 2016,
performance of Finacle Server is satisfactory
Point 3: Agent portal is not
working from last 10 days and not services of this portal is not resumed till
date.
Reply: Agent portal was not
working during month of May and now it is working smoothly. The issue was already taken up with
Directorate and SB order was issued on this regards to accept the Agent
schedule through BCP in case of slowness or inaccessibility.
Point 4: Variety of services
in Finacle Server found to be inaccessible on routine basis. Whenever one error
rectified, another appears in a consecutive manner.
Reply: Since start of June 2016, no such issues are occurring
Point 5: Finacle works on the
principle of maker and checker, but in single hand offices where only one
official works, this concept of maker and checker not seems to be logical.
Either the concept of maker and checker should be scrapped or the concept of
single hand offices should be abolished. All single hand SO’s should be
upgraded to Double Hand SO’s.
Reply: Policy matter to be taken up with
Directorate. In Finacle due to performance
issue, Maker & checker concept has been adopted for all SOLs inspite of
status. In single handed office , in
fact it gives an opportunity to the SPM to check for correctness of transactions
entered by him as CPA in his Supervisor
ID.
Point 6: Whenever the
deposits for SSA, SB and PPF is made, the transid directly enters into posted
stage and no modification/deletion is possible in this stage. In the later
stage supervisor finds any mistake during verification, the only way to get rid
is the verification of that particular transid. For this the only solution is
that the deposit made by counter clerk firstly has to enter in the entered
stage which allows the rectification of any kind of mistake.
Reply: This will be taken
up with Directorate for consideration
Point 7: DMCC is pressurizing
to execute EOD on 2000 hours daily. And after this they are not providing any
support to the staff who is working late hours in the night. Workload of
transactions is that much that it is not possible to finish the work well
before 2000 hours.
Reply: Instruction have been issued from Directorate not
to enter any new transaction after 1700 Hrs. and regular verification of
transaction by supervisors for timely completion of EOD.
In CPC Staff remain at CPC upto 10.30
pm and leave the office only after completion of Pre EOD and EOD First menu for
all SOLs
Point 8: The following additional issues have also to be sorted out.
Sl. No.
|
Description
|
Remarks
|
01
|
Ensuring
increase in capacity of Server / Core
|
Increase
the capacity of Server and processor. Upgradation
may find a solution for slow access at user end level.
Reply: To be decided at
Directorate level
|
03.
|
DC
Closure
|
DC
closure is not done on daily basis which results officials to wait beyond
office hours and delay in executing HISCOD.
Reply: Since May 2016, DC is
getting closed before 7.00 am of the next working day and as of now there is
no issue.
|
04.
|
MIS
reporting Server
|
MIS
report Server is not at all accessible for most of the days. Capacity of reporting server should be
upgraded for easy access.
Reply:
Daily
report regarding inaccessibility is being reported to Directorate
|
06.
|
SOL
change menu option is to be given to Divisional System Administrator
|
Deputation
or transfer orders are placed at DO level.
During deputation of a PA to other place, the SOL of a PA may be
changed at DO level easily.
At
present, it is being done at CPC and it gets delayed or changed after
completion of deputation.
Reply: Matter has already been reported to
Directorate by Circle. Once the security features are stabilized,
delegation can be examined.
|
07.
|
CSAC
|
Now,
Supervisor can release the CPA under their SOL only except at HOs. All Supervisors under one HO may be permitted
to release other Supervisors/CPAs under the same HO.
Reply: Now users can release their already logged in
ids themselves and this is in vogue since April 2016 itself. Only for IDs which are getting locked due
to entering wrong password (rare occasions) they have to approach CPC.
|
08.
|
Prior
intimation in case of particular menu is disabled during slowness time
|
Some
menu options are being disabled for testing slowness of Finacle but the same
is not properly communicated to gross root level. Hence the CPAs keep on trying the menu
without knowing the fact and in some times the same transaction is being done
for more than one number of times. Without proper intimation, disabling of
menus should not be done by infosys.
Reply: Since June
2016 this issue has not occurred
|
09.
|
Maintenance/
migration time
|
It is
not clear that the slowness is because of migration/ DC closure. Sometimes, restarting the server is needed
at Data centre.
These
types of works may be fixed by the end of the week and the server may be
exclusively used for these purposes at that time. In these situations, we may be intimated
the fact and be asked not to do transactions at these time.
For
instance, we may be asked to complete the works on before 1300 hrs on
Saturdays. After that, they may
proceed with either maintenance work of Server or Migration activities
without interruption.
Reply: Since June 2016
performance issue is not faced and no restart of Service / Server made
|
Point 9:
(i)
In SSA, total deposit in a Financial
year should not exceed Rs.1,50,000/- but there is no provision to stop any
excess deposit in any single account. The official as well as the public
suffers due to excess deposit in SSA account. Mechanism to disallow any excess
deposit above the limit should be provided.
Reply: At
present only PPF menu is used for SSA deposits and hence the issue. CEPT has already stated that when separate
menu is enabled for SSA these validations will be enacted
(ii)
For Cash Certificates, either the
present system of Certificates with specified denomination has to be dispensed
with as in banks for Fixed Deposit or Higher denomination up to Rs.100000/- to
be introduced for all Post Offices as printing of cash certificates consumes
much time.
Reply: Demat of certificate is already under
consideration of Directorate
(iii)
The supervisors should be given
option to reconcile the errors committed by the clerks at counter while making
deposit entry with reverse option as in PPF deposits.
Reply: While verification the Supervisors can check
and option is there to delete the transactions which are wrongly made by the
CPA if they are in entered state (other than SB& SSA)
(iv)
In RD accounts Pre Mature closure
is not allowed if any advance deposits is made, till the lapse of the period up
to which advance deposits has been made by the depositor. It denies the right
of the depositor to close the account prematurely. Provision may be made to
close the accounts with advance deposits with provision to recover the rebate
given for the advance deposits.
Reply: This will be taken up with Directorate for
making changes in Software
IMPLEMENTATION OF ACTION ON MC CAMISH ISSUES:-
Issues raised by Union
|
Remarks
|
Many Policies
appear in system admin queue even after disbursement is aid as there is no
power to system admin then why there is system admin queue and for each such
case CPC have to raise ticket.
|
|
There is no
provision to view the reports of BO’s of HO’s in McCamish due to which HO’s
are unable to tally the Bo summary with McCamish
|
Action is taken by PLI Directorate
|
No deployments
of posts have been done from the administrative offices to CPC’s whereas all
the work relating to insurance have been delegated to operative office. All
CPC’s are working without establishment from the strength of HO’s and adequate
staff is also not deployed at CPC’s
|
Deployment of additional supervisory posts consequent to cadre
restructuring of Group “C” will be examined.
|
Issues for
which tickets are raised are not resolved a earliest, sometimes issues are
resolved after 20 days
|
Escalation matrix has been provided to get the issue resolved
within the time frame prescribed.
|
There are good
number of APS policies which are not migrated to McCamish software
|
All the policies which were available in the database of
Tamilnadu Circle have been migrated.
|
Out of 30 days
of month reports are not accessible in almost 10-15 days at evening when the
offices have tally their accounts. Sometimes offices have to kept the money
out of account and tally the accounts on next day
|
Stability and availability of McCamish is being monitored and
corrective action is being taken at the PLI Directorate Level.
|
There is no difference between PLI
and RPLI policy numbers as far as new accepted policies concerned, so as to
get the print outs in the relevant PD document
|
Nature of
Policy can be selected in print Bond queue. However, this suggestion has been
submitted to Directorate to include in the next releases.
|
Similar in case of AEA, GY, Children
Policies, WLA, WLA etc., where in NIC it can be differentiated.
|
-do-
|
While indexing new RPLI proposals
are counters, collection head is defaulted set as PLI and it is very
difficult to refund the same if it is wrongly generated as PLU since for the
said type of work as usual (i) folder is to be created (ii) ECMS work is too
be completed (iii) Data Entry Work is to be done by giving irrelevant
information- then only the same can be rejected at Quality Checker stage and
it takes minimum 10 days to refund the amount
|
Premium
collection and indexing should be done carefully. However, the time period of
10 days will get reduced with improvement in McCamish server.
|
In most of days, though entry has
been made in data entry and submitted properly, the status of the said
policy/proposal will show as “data entry reserved” only.
|
Issue has been
currently resolved
|
If the address of the insurant is to
be changed, letter only is generated but the same could not be viewed in
policy document which is very essential.
|
Policy Document
is Permanent Document and no correction in connection with address is permissible.
This is in line with the industry practice.
|
Instructions have been issued to
scan old PLI /RPLI documents for digitization with time frame. High speed scanners are not available and
it is not possible to scan with the existing scanner.
|
Proposal for funds
have been taken up with PLI Directorate
|
Slowness in application,
even collection could not be done properly
|
Issue has not
been reported last 10 days
|
Request
not moving forward from one stage to another and it take too much time to
load
|
Issue has not
been reported last 10 days
|
New
Business Indexing could not be done.
|
Issue has not
been reported last 10 days
|
CSV
updates are in pending status from last four days.
|
Issue has not
been reported last 10 days
|
ECMS
correction stage error
|
Issue has not
been reported last 10 days
|
Letter
generation issue is there
|
Issue has not
been reported last 10 days
|
Policy
bond is not generated for the proposal request approved
|
Issue has not
been reported last 10 days
|
Premium
collected from 10/03/2016 is not posted to the consent policies
|
Issue has not
been reported last 10 days
|
Many
policies status is not changed
|
Issue has not
been reported last 10 days
|
Multiple
receipt has been generated for the same period for the same policies
|
Issue has not
been reported last 10 days
|
Assistant
Director – PLI
O/o Chief PMG,
Tamilnadu Circle
Chennai 600002
