தொடர்ந்த சேவைக் குறைபாட்டுக்கு INFOSYS மீது BESCOM ரூ. 9.33 கோடி தண்டம் (PENALTY ) வசூலித்ததாக பத்திரிக்கை செய்தி .
அஞ்சலில் உள்ள சேவைக் குறைபாட்டுக்கு நம் அதிகாரிகள் தண்டத்தொகை வசூலிப்பார்களா அல்லது மேலும் 'BILL' போட்டு கொடுப் பார்களா ? காலம்தான் பதில் சொல்ல வேண்டும் !
பார்க்க பத்திரிக்கை செய்தி :-
BANGALORE MIRROR
cover story.
Blame it on
Infosys, says Bescom MD on excess power bills
By Niranjan Kaggere, Bangalore
Mirror Bureau | Apr 22, 2014,
02.00 AM IST
Pankaj Kumar Pandey says power
utility had identified 150 issues based on consumer complaints, but Infosys was
able to rectify just 85. Only govt can scrap the contract
In February this year, some United Bank of India employees had reportedly
blamed inherent deficiencies in 'Finacle', the financial software provided by
Infosys, the Bangalore based IT bellwether giant, for the bank's mounting NPAs.
The NPA controversy had led to the exit of Archana Bhargava, chairman of the
bank. Now, Bangalore Electricity Supply Company (Bescom) has called into
question the reliability of the company's billing software.
Under heavy criticism from consumers and the Karnataka Electricity Regulatory
Commission (KERC) for persistent errors in the billing system, Pankaj Kumar
Pandey, managing director, Bescom, blamed Infosys for the mess. Making his
submission before KERC on Monday during a public hearing over a tariff review
petition submitted by all the five Escoms for the year 2014-15, Pandey said,
"We are not satisfied with the software."
Pandey admitted that he has been aware of the faulty software for some time,
but claimed his hands were tied. "We have received several complaints
about the variations in bills generated by the software," Pandey told the
panel of KERC members. "We are not satisfied with the software. In fact,
we had issued several notices to them (Infosys) and even penalised them by
levying a penalty of Rs 9.33 crore. Even then they have not done anything.
Based on the complaints, we identified about 150 issues and asked them to sort
them out. However, they were able to address only 85 of them. They blame the
glitches on the server not working properly."
When the KERC panel asked Pandey why the software hadn't been changed despite
being aware of the glitches, Pandey said, "The government has to take a
decision on it as it was the government which handed Infosys the contract. We
have written to the chief secretary about the burgeoning problem pertaining to
billing and we will soon hold a meeting with the chief secretary in this
regard. The government has to take a decision on it."
The problem had snowballed into a major controversy with several individual
consumers, consumer rights activists complaining to both Bescom and KERC.
"It is not just one or two issues, but several," N Chandra Shekhar, a
consumer activist, told BM. "Ever since Bescom switched over from their
previous billing software to Infosys billing software, payment of bills online
has become a major problem. A few months ago, RR numbers were mixed up
resulting in the erroneous calculation of consumption."
The shadow-boxing between Bescom and Infosys over billing-related issues has
been going on for quite some time. It turned into a slanging match when the
billing system crashed in October last year. The bug was fixed, but the problem
again resurfaced in November. And while Bescom has been blaming Infosys, the
latter has claimed that the power utility owes it crores of rupees.
