அன்புத் தோழர் களுக்கு வணக்கம். நம்முடைய தமிழ் மாநில அஞ்சல் மூன்று சங்கம் CBS /CIS பிரச்சினைகள் தொடர்பாக தொடர்ந்து அளித்த கடிதங்களின் விளைவாக தற்போது நம்முடைய பொதுச் செயலர் நம்முடைய இலாக்கா முதல்வரிடம் இந்த பிரச்சினையை எடுத்துச் சென்றுள்ளார். அந்தக் கடிதத்தின் நகலை கீழே பார்க்கவும். தற்போது நம்முடைய மாநிலச் சங்கத்தின் முயற்சியால் அனைத்து மாநிலங்களுக்கும் தீர்வை நோக்கி இந்தக் கடிதம் அளிக்கப் பட்டுள்ளது.
==========================================================
ALL
INDIA POSTAL EMPLOYEES UNION GROUP ‘C’
CHQ: Dada Ghosh Bhawan,
2151/1, New Patel Road, New Delhi - 110008
Ref: P/4-4/CBS-CIS Dated – 20.10.2015
To,
Ms. Kavery Banerjee
Secretary,
Department of Posts,
Dak Bhawan, New Delhi 110
001.
Madam,
Sub:
- Untold sufferings faced by the workings staff in CBS rolled out offices
throughout the Country – Immediate and personal intervention is requested– Reg.
A kind attention is invited
to our earlier references on the subject, wherein the problems mentioned
therein are almost unaddressed till date. It is a known fact that CBS migration
is undergoing in large no. of offices in many Circles. Till time more than 5000
offices are rolled out to CBS, because of the pressure applied by the
Department in haste. Because of such a fast approach, the end
users at the Counter area are affected badly, and the public also
suffering a lot.
Whereas in Banking Sector,
when such migration is undertaken, it has been carried out in a phased manner
for eg. in SBI, the leader in Banking sector, migration was made only in 100
branches at the first year.
You may aware that the staff
are struggling with outdated computers and peripherals, which were purchased
during the year 2000 to 2005 and no funding is made so far to
replace them till date and as a whole the Department is
surviving with very old hardwares. Even proper up gradation of CPU is not made
in many areas and the Software loaded is upto Windows XP, almost in most of the
offices. Finacle can be loaded only with Windows 7 and hence
the officers at ground level are pressurized to use pirated version
of Windows 7, which is totally illegal and leads to legal
litigation from Microsoft. The staff are compelled to work in the
outdated mode with pirated software, resulting in non operation.
The MOU made with M/s Sify,
for net work integration is limiting to low bandwidth such as 128 Kbps to 256
Kbps in single and double handed offices, and 256 kbps to 512 kbps in ‘A’ class
to LSG offices resulting in sluggish connectivity and takes hours together to
transform the data. This results in hang over and the transactions could not be
able to be made at the instant, as the Department expects. It requires at least
1 to 4 Mbps and M/s Sify refused to increase the bandwidth now.
End of day process cannot be
made after validation/supervisor verification and the staff has to wait for the
nod from the Infosys, even after midnights on several days and at times it can
be made on the next day morning. Even the women employees are compelled
to complete the EOD process in midnights and their husbands or
wards waiting till midnights to carry home. They could not attend even
their family, personal and social obligations, resulting in loss of mental balance,
family problems, stress and social problems. There is no safety and security
for the women employees leaving the office by late nights, especially in rural
areas, where there is no transportation available. It is our responsibility to
ensure the safety and security of the women employees and no untoward incident
should be allowed to happen as in case of Jyoti Singh Pandey of New
Delhi.
Even the Help desk provided
is not answering and the end users are taken to task and receiving
brick bats from the irate public. This results in closing of
accounts in large numbers that too, can be made not on
the date of presentation but after few days and
our Department looses large chunk of customers, because
of the miscalculations, wrong estimations and over ambitious stand of
the bureaucrats.
Consequent to the increase in large number of
Post Offices on CBS, it was observed for the past two months that the Data
Centre Closure process is executed during day time that too during peak Counter
hours. This results in slow accessibility of Finacle throughout the country.
Irrespective of bandwidth, the Finacle slowness has been experienced in
all Post Offices in the recent past. This affects the public services very
badly during the peak hour viz.from 11.00 am to 03.00 pm on daily
basis.
Furher, due to Finacle slowness, the most
affected operation is the Cheque Clearing operations. The Clearance House
sends the images of the cheques to the Head Offices at around 08.00 am in the
morning. The onus of furnishing the information pertaining to Bounced Cheques,
that too before 11 am to the clearing house, lies on the respective Head
Offices. If the information pertaining to Bounced Cheques is not received
before 11.00 am from the concerned HOs, the entire amount of Inward Clearance
cheques are deemed to be CLEARED by the clearance house. This leads
to encashment of bounced cheques, the responsibility of which lies
on the shoulder of the poor officials and they have to face contributory
negligence recoveries.
Since from the day of the
first migration, the staff unions are complaining about the deficiency in
services provided my M/S Infosys Ltd, especially facing enormous problems in
the Finacle Software, besides bandwidth, net work, transmission and Server
problems. On each and every occasion or from the day we are complaining at all
levels, there is one word reply that, everything will be set right and put into
rails one by one as this is only a transition period and everybody should bear
with, in the interest of the Department. This is the saying mooted out and
spread everywhere, from top to bottom. Now the 2 years Contract period
for total the implementation is nearing completion and there is no sign of
improvement and the problems persist and aggravate everywhere. It is most
unfortunate to mention that we are all bearing with all these hardships and
sufferings, in the interest of M/S Infosys.
Because of all these
deficiencies the Department not only losing the customers, besides
there is huge loss of man days and due to non operation there
is huge loss of money. This should be compensated with. There is
a penalty clause in the Contract for deficiency in service. Instead of pulling
the poor ground level officials, the application of penalty clause may perhaps
be considered and applied on the service providers viz. Ms. Infosys and M/s
Sify. It is reported that India Post has undertaken the project for switching
over to Core Banking Solution platform with a total project outlay
of Rs. 800 crores. Hence, in the interest of the Department, we request
the Secretary Posts to pursue with, on the direction, in order to pull the
vendor and to save the customer services, the image of the Department and the
public money.
Based on the above, our Union requests the Secretary Posts
i) to stop such unmindful migrations
into CBS/CIS immediately till settlement of the problems reported ;
ii) to provide adequate infrastructure to
the ground level offices, such as replacement of systems, computer
peripherals , UPS, battery, printers etc. immediately;
iii) to improve the bandwidth of sify
network atleast to the level of 512 kbps in single
handed offices and to the level of 4Mbps in Head Post offices ;
iv) to centralize the EOD process at CPC
level in all circles and to relieve the official at ground level
after completion of validation process ,
without late night detention ;
v) to centralize the cheque clearance work
at CPC level, since it is now under CBS ;
vi) to ensure the operation of
CBS without interruption/slowness during peak hours to
cater the need of the common public .
Soliciting immediate response and reply.
With kind regards,
Yours sincerely,
(R. N. Parashar)
General
Secretary
